For us, service does not end after our products are purchased. Those looking for support can find it in our aftersales support – and not just in case of a warranty. Our aftersales support is much more than mere warranty; rather, it is an aid for preventing such cases at the same time.
To support our distribution partners and their workshop customers, aftersales support also includes training courses with a broader perspective, like the Partner Academy, the Quality Network, batch traceability, customer questionnaires at regular intervals, Partner Dialogue as well as returns management.
Aftersales support has proven itself for continuing trust in the products and services of Diesel Technic.
Distribution partners and their workshop customers are supported by experienced master mechanics/mechatronics technicians from the automotive sector for technical questions about Diesel Technic brand products. The rapid problem analysis and fair handling of warranty cases includes comprehensible, transparent communication, if necessary also with detailed test reports.
Multilingual, illustrated assembly instructions, especially for safety-relevant and complex products, support the mechanics in the workshop during installation and avoid recurring assembly errors.
Should a warranty case occur despite all preventive measures, the optimisation measures documented in the 8D reports flow back into the sustainable product development process as part of the Continuous Improvement Process (CIP).