Diesel Technic Quality System
Distribution partners and their customers put their trust in the tested and safe brand products of Diesel Technic. The Diesel Technic Quality System (DTQS) is the guarantee for a constant high quality level and continuous product optimization. The central interface between the areas of Product Management, Engineering & Development and Quality Management is the Computer Aided Quality-System (CAQ).
In the CAQ System, the product-related inspection plans created after the successful initial sample testing are stored and all ongoing quality checks which are performed on the basis of the inspection lot definition according to AQL ISO 2859 are documented. 8D reports for the follow-up of product optimization and the results from the quality circle are also documented in the CAQ system. Regular audits of certified suppliers by the internal team of VDA 6.3 process auditors, who are supported by accredited external testing organizations, round off the comprehensive Diesel Technic Quality System.
In the event that their customers have technical problems with brand products from Diesel Technic, distribution partners are supported by experienced master mechanics/mechatronics engineers from the commercial vehicle sector. The speedy fault analysis and fair execution comprises comprehensible, transparent communication, if required also with detailed test reports.
Multilingual illustrated assembly instructions for particularly safety-relevant and complex products support mechanics during installation and avoid recurring installation errors.
If, despite all preventative measures, it comes to a guarantee claim, the optimization measures documented in the 8D reports flow back into the product development process as part of the Continuous Improvement Process.